Subscription Management
- Do I need a renewal quote, or how does the renewal process work?
- How do I cancel my subscription?
- How can I change my subscription plan or billing cycle (upgrade, downgrade, cancel or change payment details)?
- Can I add, amend or update the billing information on my invoices?
- The person who purchased the subscription has left, what now?
- Can I change or add a second email address to my subscription?
Payments & Refunds
- Can I renew or pay for my subscription early?
- Is it possible to prepay my subscription?
- How can I update my card on file or payment details?
- How can I retrieve a previous invoice or receipt?
- What currency are your services charged in?
- Why has my card been charged a fee on top of the purchase price of the subscription?