Welcome to the Have I Been Pwned API support portal! Here you'll find a combination of FAQs and troubleshooting guides, as well as the ability to submit requests. This service is only for users of the public commercial API key, not for general HIBP queries. Start by reviewing the material below and if you still need help, feel free to submit a request.

FAQs

• Can multiple email addresses receive an alert when our domain is impacted by a data breach?
• Do I need a paid subscription to search stealer logs for my personal email address?
• What stealer log information can we see with a Pwned 5 subscription?
• As you accept payments via credit card, what is your PCI DSS compliance position?
• How can I retrieve a previous invoice or receipt?
• Do you provide free trials?

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Troubleshooting

• Why do I get a cross-origin resource sharing (CORS) exception when calling an authenticated API from the browser?
• The HIBP API is working correctly but I can't get my code to work, can you help?
• How can I get troubleshooting support for an unexplainable problem with the API?
• Why do I keep getting HTTP 429 "Too Many Requests" when querying within the rate limit?
• Why do all requests return HTTP 401 "Unauthorised"?

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