Subscription Management
For customers who already have a subscription.
- Do I need a renewal quote, or how does the renewal process work?
- How do I cancel my subscription?
- How can I change my subscription plan or billing cycle (upgrade, downgrade, cancel or change payment details)?
- Can I add, amend or update the billing information on my invoices?
- The person who purchased the subscription has left, what now?
- Can I change or add a second email address to my subscription?
- Why can't I see stealer log data in the dashboard with my Pro subscription?
- Do I need to notify you if I don't wish to purchase a subscription?
- If I change my subscription level or billing details, will my existing API key remain the same?
- Can a single account have different email addresses for billing and other communications?