FAQs
- What currency are your services charged in?
- How do I unsubscribe from email alerts when addresses on my domain are in a data breach?
- Do you have a data processing addendum (DPA) you can send us?
- What subscription size do I need to search my domain?
- How do I remove a domain from ongoing monitoring?
- Can you accept payment via wire or bank transfer?
- Do I need to notify you if I don't wish to purchase a subscription?
- Why has my card been charged a fee on top of the purchase price of the subscription?
- How can I minimise the subscription cost of domain searches?
- Can email addresses be removed from a domain thus reducing the subscription level required?
- Can a subscription be purchased via a reseller?
- Can you raise an invoice before payment is made?
- Do I need a paid subscription to search my domain?
- Can I monitor the domains of another organisation I provide services to?
- Do you provide discounts based on the nature of the organisation?
- How many domains does a subscription cover?
- Can I make changes to the terms of use?
- What are your company or vendor details?
- I've changed my mind, can I have a refund?
- Can you provide a tax form such as a W-8 or W-9?
- How do I implement the API in my programming language or platform of choice?
- Can you provide us with a quote before purchasing?
- How can I see how many requests I've made to the API?
- Can I retrieve additional information exposed in a breach beyond just the email address?
- How do I cancel my subscription?
- How do I change the email address on my subscription?
- How can I retrieve my API key?
- We have some vendor onboarding documentation we'd like you to complete before purchasing a subscription, can you do this?
- If I change my subscription level or billing details, will my existing API key remain the same?
- Can requests be bulked within a 1 minute timeframe?