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  1. Have I Been Pwned
  2. General
  3. FAQs

FAQs

  • Can I receive a renewal quote for my subscription?
  • Do you have a list of resellers?
  • Do you have a certificate of residency for income tax purposes?
  • Can multiple email addresses receive an alert when our domain is impacted by a data breach?
  • Do I need a paid subscription to search stealer logs for my personal email address?
  • What stealer log information can we see with a Pwned 5 subscription?
  • As you accept payments via credit card, what is your PCI DSS compliance position?
  • How can I retrieve a previous invoice or receipt?
  • Do you provide free trials?
  • Can you provide proof of solvency or non-bankruptcy?
  • Why does my domain show more email addresses than what could possibly exist?
  • Is it possible to purchase an API key at a higher rate limit than is listed on the website?
  • What currency are your services charged in?
  • How do I unsubscribe from email alerts when addresses on my domain are in a data breach?
  • Do you have a data processing addendum (DPA) you can send us?
  • What subscription size do I need to search my domain?
  • How do I remove a domain from ongoing monitoring?
  • Can you accept payment via wire or bank transfer?
  • Do I need to notify you if I don't wish to purchase a subscription?
  • Why has my card been charged a fee on top of the purchase price of the subscription?
  • How can I minimise the subscription cost of domain searches?
  • Can email addresses be removed from a domain thus reducing the subscription level required?
  • Can a subscription be purchased via a reseller?
  • Can you raise an invoice before payment is made?
  • Do I need a paid subscription to search my domain?
  • Can I monitor the domains of another organisation I provide services to?
  • Do you provide discounts based on the nature of the organisation?
  • How many domains does a subscription cover?
  • Can I make changes to the terms of use?
  • What are your company or vendor details?
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