FAQs
- I signed into the dashboard with my email address, does that create an account for me?
- Can I receive a renewal quote for my subscription?
- Do you have a list of resellers?
- Do you have a certificate of residency for income tax purposes?
- Can multiple email addresses receive an alert when our domain is impacted by a data breach?
- Do I need a paid subscription to search stealer logs for my personal email address?
- What stealer log information can we see with a Pwned 5 subscription?
- As you accept payments via credit card, what is your PCI DSS compliance position?
- How can I retrieve a previous invoice or receipt?
- Do you provide free trials?
- Can you provide proof of solvency or non-bankruptcy?
- Why does my domain show more email addresses than what could possibly exist?
- Is it possible to purchase an API key at a higher rate limit than is listed on the website?
- What currency are your services charged in?
- How do I unsubscribe from email alerts when addresses on my domain are in a data breach?
- Do you have a data processing addendum (DPA) you can send us?
- What subscription size do I need to search my domain?
- How do I remove a domain from ongoing monitoring?
- Can you accept payment via wire or bank transfer?
- Do I need to notify you if I don't wish to purchase a subscription?
- Why has my card been charged a fee on top of the purchase price of the subscription?
- How can I minimise the subscription cost of domain searches?
- Can email addresses be removed from a domain thus reducing the subscription level required?
- Can a subscription be purchased via a reseller?
- Can you raise an invoice before payment is made?
- Do I need a paid subscription to search my domain?
- Can I monitor the domains of another organisation I provide services to?
- Do you provide discounts based on the nature of the organisation?
- How many domains does a subscription cover?
- Can I make changes to the terms of use?