Per the terms and conditions agreed to in advance of taking out a subscription, refunds are issued when there is a material change to the service and you contact us within 30 days of receiving the change notice. In this scenario, the unused pre-paid portion of the subscription fee is refundable.
Refunds are not issued for other reasons, including if you later change your mind and no longer wish to use the service. In this scenario, the subscription can be cancelled and no further charges will be incurred. Your services will continue to work after cancellation until the pre-paid period elapses.